Unfortunately, we are experiencing a large number of last minute cancellations and clients not attending their allocated appointment times. This is having a major impact on our waiting list and can negatively affect treatment progress.
Reminder SMS texts are a proactive approach on our behalf; however, we still ask that you record your appointment elsewhere as phone services vary in some areas.
Our answering machine is operating 24 hours as an additional service.
The cancellation policy will apply if:
Failing to attend or notify within the FOUR hours will incur a fee of: $75.00
This is applicable to all patients.
If we receive advance notice that you are unable to attend it will provide an opportunity to offer the appointment to other clients from our waiting list or those requiring emergency physiotherapy.
We greatly appreciate your support and understanding of our policy and value your questions should you have any.
Please ensure you are on time for your appointments. We understand there are times when our physio’s are running overtime; you are welcome to call the practice to enquire if the physio is on schedule.
PLEASE HELP US HELP YOU.
We would like to avoid applying a cancellation fee - your co-operation would be greatly appreciated.